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SS18OL13 – Navigating Difficult Conversations
Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.
Course Category: Self-Study Courses, Leadership Development
Course Level: Basic
CLE Credit: Non-substantive
CLE Hours: 1.0
Fees: $45 for Members and $65 for Non-members
Prerequisite: We recommend that you take the Leadership Basics course prior to taking this course.
Description: Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.
You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities.
After completing this course, you’ll be able to:
– Understand the nature of difficult conversations and what it takes to handle them.
– Identify the seven stages of handling difficult conversations.
– Use empathy in a way that minimizes negative responses and strengthens relationships.
– Apply best practices for preparing, initiating, and delivering the conversation.
– Discover how to generate solutions and bring the conversation to a close.
Course Year: 2018
Self-Study Instructions
Access Period
After you purchase a self-study course you will receive an enrollment email. If you do not receive an enrollment email please check your spam and make sure you add noreply@myabsorb.com to your safe senders list.
To access course materials after enrollment please click on “My Courses” then “Self-Study” at nala.education.
Self-Study courses expire after 1 year.
Courses are priced for individual use and consumption and are not intended for rebroadcast and sharing.
Refunds or Cancellations
No cancellations or refunds are provided.
Self-Study FAQs
If available, you may use the print function from your browser to print the material. This is copyrighted material and any distribution is strictly prohibited. Not all self-study courses have printable material.
No, a textbook is either included or not necessary for the self-study courses.
No, the courses are designed as continuing education courses and may qualify as meeting continuing education requirements for professional certifications and attorney licenses. In addition, the courses may be used in the classroom to supplement formal training. However, the courses are not designed to take the place of formal paralegal training as may be available through a community college or university.