Leadership Basics

After you’ve completed this course, you’ll be able to identify key characteristics of leaders. You’ll know how to build trust and confidence with employees, and you’ll avoid behaviors that undermine leadership.

SS18PL16 – Ethics in the Workplace (Not Legal Ethics)

In this course, you will assess your personal leadership style and learn to adapt your preferred style to each individual employee for multiple levels of communication, including motivation and feedback.

SS18PL09 – Business Etiquette

This course provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.

SS18PL08 – Balancing Priorities

This course will help to improve their productivity and performance through better goal setting, task delegation, organization, and an efficient use of technology.

SS18PL07 – Creative Problem Solving

Creative Problem Solving is a course in which participants will learn how to integrate creativity with analytic thinking for effective problem solving, and to develop critical thinking skills.

SS18PL06 – Coaching for Development

Coaching for Development is designed to help managers, supervisors, and leaders alike encourage individual performance to increase engagement and productivity rather than to use the traditional “command and control” method.

SS18PL05 – Assertiveness Skills

Assertiveness Skills provides the skill development, practice, and understanding individuals need to learn how to be truly assertive.

SS18PL04 – Emotional Intelligence

Emotional intelligence is recognizing your emotional triggers and knowing when and how to use them in a way that enables you to not only deal with these stressors objectively, but to also develop strong connections with your co-workers.

SS18PL03 – How to Make Yourself Indispensable

Indispensable employees are always indispensable, no matter where they go or what they do. That’s because it’s more about attitude than skill set.

SS18PL02 – Adapting Your Leadership Styles

In this course, you will assess your personal leadership style and learn to adapt your preferred style to each individual employee for multiple levels of communication, including motivation and feedback.