Yes, these courses qualify for mandatory continuing legal education for: National Association of Legal Assistants, State Bar of California, Florida, North Carolina, and Louisiana State Paralegal Association. For all others please check with the corresponding institutions.
ODW2370 – Difficult Clients: De-escalation Techniques
Explore how to manage challenging clients with emotional intelligence and communication skills. Discover how to navigate and de-escalate tough client interactions to create a more productive client relationship.
Course Category: On-Demand Webinars
Course Level: Basic
CLE Credit: Non-substantive
CLE Hours: 1.0
Fees: $49 for Members and $70 for Non-members
Course Materials: Webinar recording and a PDF of the PowerPoint slides.
Description: Participants will explore the art of managing challenging clients through the lens of emotional intelligence (EQ) and advanced communication skills. We will also address steps to take when a client interaction has escalated to the level of abuse or a potential mental health crisis. This session is to equip you with strategies to navigate tough interactions and establish clear boundaries, fostering a more productive client relationship.
Course Year: 2023
Presenter Biography: Abigail Davis-Hess is a Certified Legal Manager and founder of ADH-Consulting, LLC. Having worked in the legal industry for 25 years, she is not a lawyer and does not play one on TV. She has served in many positions during her career from receptionist to firm administrator at various types of law firms. She believes that to become a “rock star” in this profession, it all starts with ethics and understanding our responsibilities in the legal world. ADH-Consulting was born from Abigail’s passion for mentoring other legal professionals in their paralegal and administrative careers. Her goal is to foster deeper insight into the roles we play within the firm, the lives of our clients, and the importance of mental health self-care throughout this journey. For more information on Abigail and the programs ADH-Consulting provides, please visit www.adh-consulting.com.
After successfully completing this course a completion email will be sent stating that your certificate is now available. To view your certificate and transcript please visit nala.education. Click on the blue arrow in the top right and select transcript. From this menu, you can view or print certificates or your transcript.
Courses are priced for individual use and consumption and are not intended for rebroadcast and sharing.