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Supervisor Communication Skills
In this course, you will learn the importance of assertive speaking - asking directly for what you need from others without being aggressive.
Course Category: Self-Study Courses, Leadership Development
Course Level: Basic
CLE Credit: Non-substantive
CLE Hours: 1.25
Fees: $45 for Members and $65 for Non-members
Prerequisite: We recommend that you take the Leadership Basics course prior to taking this course.
Description: In general, there are four basic purposes of communication: To inform, to persuade, to ask a question, or to learn. It’s as important to know what you don’t want as it is to know what you do want.
In this course, you will learn the importance of assertive speaking – asking directly for what you need from others without being aggressive. You will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.
Successful completion of this course will increase your knowledge and ability to:
– Identify the characteristics of assertive behavior and include them in your interactions.
– Ask directly for what you need without being aggressive.
– Confront problem behaviors successfully.
– Create equitable compromises with employees and peers.
– Hold others accountable.
– Manage conflicts to achieve productive outcomes.
– Deal with difficult people effectively.
Course Year: 2018
Self-Study Instructions
Access Period
After you purchase a self-study course you will receive an enrollment email. If you do not receive an enrollment email please check your spam and make sure you add noreply@myabsorb.com to your safe senders list.
To access course materials after enrollment please click on “My Courses” then “Self-Study” at nala.education.
Self-Study courses expire after 1 year.
Courses are priced for individual use and consumption and are not intended for rebroadcast and sharing.
Refunds or Cancellations
No cancellations or refunds are provided.
Self-Study FAQs
If available, you may use the print function from your browser to print the material. This is copyrighted material and any distribution is strictly prohibited. Not all self-study courses have printable material.
No, a textbook is either included or not necessary for the self-study courses.
No, the courses are designed as continuing education courses and may qualify as meeting continuing education requirements for professional certifications and attorney licenses. In addition, the courses may be used in the classroom to supplement formal training. However, the courses are not designed to take the place of formal paralegal training as may be available through a community college or university.