ODW2651 – Managing Disruptive Behaviors in the Workplace

Course Materials: Recording and PDF of the power point slides.

Description: Supervisors face numerous stressors in their roles overseeing the work of their colleagues, on top of the pressure to be productive in their own job. One of the most challenging stressors occurs when conflict emerges within the work environment. Clients, supervisees, and even supervisors can be the source of difficult or disruptive behaviors. These behaviors are often difficult to quantify, hard to prove, and challenging to address. This training will provide practical ways to identify and manage negative behaviors in your work environment.

Please note: This course is currently open for preregistration only. Upon successful registration, this course will automatically become available in your NALA education account on Wednesday, December 2nd, 2026.

Presenter Biography: Dr. John M. O’Brien is a psychologist, executive coach, and speaker based in Portland, Maine. He is the author of Rudeness Rehab: Reclaiming Civility in the Workplace and Your Home Space and host of the Civility Matters podcast. His TEDx talk, “Small Slights, Big Consequences: The Power of Everyday Rudeness,” explores how everyday incivility shapes our workplaces and homes. John helps organizations and individuals build calm, respectful, resilient cultures. Learn more at activatesuccess.org and rudenessrehab.com.