ODW2645 – Trauma-Informed Client Communication

Course Materials: Recording and PDF of the power point slides.

Description: Trauma can affect how clients remember, communicate, make decisions, and follow through—sometimes in ways legal professionals may misinterpret. This practical webinar provides paralegals with guidance on recognizing common trauma responses and communicating in ways that support clarity, trust, and effective participation without stepping outside their professional role. Participants will explore ways to identify how trauma may appear in client interactions, use questions and responses designed to reduce distress and improve communication, and maintain appropriate boundaries while gathering information and supporting clients through legal processes. Participants will gain practical insights on ways to communicate with clients affected by trauma and how to apply those skills during client interviews, difficult conversations, and situations involving incomplete or inconsistent information. 

Presenter Biography: Lea D. Sevey is a consultant and trainer with more than 20 years of experience in victim services and nonprofit leadership. She led Oasis Advocacy & Shelter for 17 years and later provided statewide technical assistance through the Oregon Coalition Against Domestic & Sexual Violence. Lea trains professionals in trauma-informed communication, leadership, and effective responses to trauma, combining practical tools with extensive real-world experience. https://www.linkedin.com/in/lea-sevey-6828012b0/