Supervisor Communication Skills
In this course, you will learn the importance of assertive speaking - asking directly for what you need from others without being aggressive.
Course Category: Self-Study Courses, Leadership Development
Course Level: Basic
CLE Credit: Non-substantive
CLE Hours: 1.25
Fees: $45 for Members and $65 for Non-members
Prerequisite: We recommend that you take the Leadership Basics course prior to taking this course.
Description: In general, there are four basic purposes of communication: To inform, to persuade, to ask a question, or to learn. It’s as important to know what you don’t want as it is to know what you do want.
In this course, you will learn the importance of assertive speaking – asking directly for what you need from others without being aggressive. You will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.
Successful completion of this course will increase your knowledge and ability to:
– Identify the characteristics of assertive behavior and include them in your interactions.
– Ask directly for what you need without being aggressive.
– Confront problem behaviors successfully.
– Create equitable compromises with employees and peers.
– Hold others accountable.
– Manage conflicts to achieve productive outcomes.
– Deal with difficult people effectively.
Course Year: 2018