Remote Proctoring

Testing Environment and Process

You can schedule and launch your exam right from your home or office computer but must have a microphone, webcam, speakers, and stable broadband internet. The chrome browser is best to use.

• The proctor will check to make sure your webcam and microphone are working properly, and that screen sharing has been activated. You will be asked to share your screen for all connected equipment.
• The proctor will ask you to slowly move the webcam around the room to verify that you are alone and that your desk is clear of restricted items. If there are notes, drinks, a box of tissues, or any such items on your desk, you will be asked to remove them prior to releasing the Exam.
• You will have an on-screen calculator to use and each question has a comment box if you need to write anything down.  No scratch paper is allowed.
• If you need assistance during your exam, you should initiate a chat with the online test administrator using the in-exam chat tool.
• No conversing or any other form of communication is permitted once your exam has been released.
• You are prohibited from reproducing, communicating, or transmitting any test content in any form for any purpose. Copying or communicating content is a violation of NALA and Prometric security policy. Either one may result in the disqualification of exam results, may lead to legal action, and will be reported to NALA.
• The testing environment will be surveyed by the proctor prior to testing. The testing computer must be in a private room and be able to be used without interruption. A proctor will continuously monitor both the test taker and the testing environment.
• No other people(i.e. guests, visitors, family members) or pets are allowed in the testing room.
• The workspace must be cleared of all materials, including books, papers, dictionaries, other reference materials, or personal items (i.e. purses, briefcases, coats). No scratch paper is allowed and you must use the comment box if you need to write down anything.
• No electronic devices (other than the computer being used to test) are allowed in the room! This includes cell/smartphones, signaling devices such as pagers and alarms, cameras or other photographic or duplicating devices, personal digital assistants (PDAs), recording devices or other hand-held computers, tablets, and digital music players (i.e. iPod & iPad).
• All jewelry (watches, necklaces, pins) and head coverings must be removed from the room prior to the testing session. If you require a head covering, you need to test at an onsite test center or NALA Partner test center.
• Your launch button will be enabled when your exam is fully prepared for delivery.
• You may not exit the camera view or use a cell phone or other electronic devices during the exam.
• Your hands must be visible to the camera at all times. Talking or mouthing words while testing is prohibited. You may not cover your face or mouth with your hands.
• Prometric requires all employees and exam takers to conduct themselves in a professional and courteous manner at all times. Exhibiting abusive behavior towards a proctor via chat or other candidates will be reported to NALA and may result in criminal prosecution.

The following is a list of major and minor events the proctor is watching for.  Please note minor events will have warnings from the proctor.  After three minor events, the exam will be ended.  If the same minor violation is repeated, it constitutes as a major violation which will result in the exam being terminated.  Major events will end the exam immediately.  Any exam ended for minor or major events ends the testing process.  NALA will review the recording within 30 days to determine if you are eligible to retest.