Onsite Testing Centers

Examinees will receive an email notification from NALA when Prometric is ready to accept appointments for the Certified Paralegal Exam. Examinees may NOT contact Prometric until this notification is received. The notification will include the Prometric Launch ID. This number should be identical to the information provided by NALA. If it is not, examinees should contact NALA immediately.  Prometric provides two easy methods to schedule test appointments:

 
 
 
 
When you schedule your appointment, you should be prepared to provide any of the following information:
  • Name used to schedule your appointment must match exactly the name shown on your identification. At a minimum, the identification must be a valid, government-issued ID that shows your name in the English alphabet, your signature, your photograph
  • Your Prometric Launch ID
  • Contact phone numbers – If there is an unexpected event, Prometric will use these numbers to contact you.
  • Mailing address
  • Exam title
  • Email address

Test appointments can be canceled and/or rescheduled through the Prometric website.  Prometric has strict rules regarding cancelation or rescheduling appointments. Rescheduling and cancelation fees apply as follows:

  • 30 days or more in advance of the exam: no fee
  • 5-29 days in advance of the exam: $35
  • Less than 5 days in advance of the exam: Candidate forfeits the full test fee

Appointments may be canceled or rescheduled online using these links:

In rare cases, weather or an emergency forces a test center closure. If this happens, you will be contacted by the Prometric rescheduling department within 24-48 hours to reschedule your appointment. Examinees may also call 888-226-8001 for information. Real-time site information is posted at Test Center Closures.

Once examinees have made the appointment, Prometric will send a confirmation with testing center rules. The confirmation will also include directions to the testing center location.

Proctor & Testing Room Procedures (Before Your Exam)
  • Prior to entering the proctoring room, the following processes will be enacted:
  • As a part of Prometric’s security protocols, test-takers will be asked to show their arms and ankles, as well as empty their pockets. Candidates who wear eyeglasses will be asked to remove them for inspection. Test-takers will be scanned with a handheld metal detection device prior to entering the testing room (with the exception of exempt individuals).
  • Image capture (if applicable) will be completed from the same position.  Any test-takers wearing masks will need to lower or remove momentarily for this process by clasping the sides or strap of the mask to remove briefly, and then reaffixing in same manner. As an additional safety measure, all test-takers may be required to use hand sanitizer before using any fingerprint scanners.
  • Test center staff will provide candidates with note boards and markers or paper and pencils for those who use scratch paper, where applicable by program.
Proctor & Testing Room Procedures (During Your Exam)
During the exam process, the following modified processes will be enacted:
  • Where local government guidelines dictate, test-takers will be seated in a manner that ensures applicable distancing requirements are satisfied during testing.
  • Monitoring of the test room will be done by using existing video surveillance as well as physical walkthroughs by Test Center Administrators.  These will also be conducted at least every 10 minutes.
  • If an unscheduled break is needed, test-takers should raise their hands and wait for a test center employee to assist them.
  • For locker access during breaks, the same process applied during check-in will be followed. Test-takers will be instructed to only access lockers for food, drink, and medication, except for programs with full access.  Please consult your test sponsor’s client practice guide for your exam’s specific locker access policies.
  • Test center staff will record the time in and out of the test room, removing the need for the test-taker to sign the roster during exit and return from breaks.
End of Test Procedures (Check-Out)
  • Test-takers will be asked to return to the reception/admin area to complete their sign out process.
  • Test center employees will then:
  • Have the test-taker sign out with the Prometric provided pen.
  • Instruct test-takers to provide all plain colored scratch paper and place them into a secure bin or return used erasable note boards for cleaning.
  • Allow test-takers to go to their locker to collect personal items.
  • Allow test-taker to sign out/return the locker key.
Results
Knowledge Exam
  • Preliminary Exam results are provided at the conclusion of your Exam.
  • After a quality assurance process is completed, Prometric will provide all examination results to NALA for distribution. The preliminary results are subject to review by the NALA Certifying Board in the event of any scoring or exam administration discrepancies or anomalies.
  • NALA will upload your scores to your NALA account and advise you via email.
  • If you pass the Knowledge Exam, expect to receive your Skills Exam Authorization to Test within 48 hours, if the testing center fee has been paid (allow additional time for weekends and holidays).
Skills Exam
  • Requires grading by the Certifying Board and results will not be available at the testing center.
  • After a quality assurance process is completed, Prometric will provide all examination results to NALA for distribution. The preliminary results are subject to review by the NALA Certifying Board in the event of any scoring or exam administration discrepancies or anomalies.
  • Scores can take up to 15 weeks to be released after the closing of the testing window.
Prometric Testing Center Policies

The following are standard rules for Prometric testing centers and will be followed by NALA examinees. For more detailed information, there is a frequently asked questions (FAQ) page on the Prometric website. Click here to visit this page.

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