Alicia Mitchell-Mercer is a paralegal, legal project manager, consultant, and FINRA securities arbitrator with nearly 20 years of legal experience. She mentors legal professionals on the application of project management methodologies and frameworks to improve the delivery of legal services. She holds a BS: Paralegal Studies and an MS: Project Management. She is a NALA ACP, NFPA RP, NC State Bar NCCP, SC Bar SCCP, a certified Legal Project Practitioner (LPP), and a Certified ScrumMaster (CSM). Alicia Chairs the NC Bar Association’s Communications and Technology Committees and is on NALA’s Continuing Education Council. She is also a court-appointed Guardian ad Litem.