Non-substantive

Non-substantive credit is mediation, law office management, computer programs or applications, communications, office technology, self-help, mental health, or prevention of substance abuse courses.

In general, there are four basic purposes of communication: To inform, to persuade, to ask a question, or to learn. It’s as important to know what you don’t want as it is to know what you do want.

In this course, you will learn the importance of assertive speaking - asking directly for what you need from others without being aggressive. You will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.

Successful completion of this course will increase your knowledge and ability to:

Critical thinking is a skill that most would agree is important in the workplace. But what is it, exactly? Critical thinking is reasonable, reflective thinking that is focused on deciding what to believe and what to do. It requires collecting information and then thoughtfully evaluating it in order to guide decision making.

Critical thinking helps you to make better decisions by engaging in logical reasoning, avoiding mistakes due to bias or inaccurate assumptions, and systematically working through options to identify the most relevant and reasonable solution.

Innovation doesn’t have to be complex or difficult, and it’s not just for technical problems. Innovation can happen everywhere in an organization. This course will take your team's ideas into action.

After you’ve completed this course, you’ll be able to:   

In most organizations, a strategic plan is created at the highest level, and it becomes your job to implement it. A company without a strategic plan is like a boat without a rudder. It may be afloat, but it isn’t headed in the best direction to ensure its long-term success. Strategic planning is moving an organization forward toward a shared vision through agreed-upon goals and objectives. Some people take a more theoretical approach and emphasize creating the vision, while others take a more task-based approach and focus on setting deadlines and achieving action items.   

As a manager, if you can create the appropriate climate that fosters positive feelings and eliminates obstacles, then employees will be intrinsically motivated. The three elements of this type of climate are community, influence, and openness. Therefore, this program is about providing the skills and techniques you will need to help groups develop a sense of community, to acquire influence over their work-related actions, and to enjoy the openness of shared information and feelings.

After successful completion of this course, you should be able to:

How do you know if your department is doing well? What about your organization? More importantly, how can you contribute to the financial success of your department and your organization? The answer is by gathering, interpreting, and evaluating the financial data of your organization. 

In today’s economy, organizations are doing more with less. They’re demanding more productivity from every employee and looking for every possible measure to improve the bottom line. And they’re expecting their employees to monitor and drive this process themselves.

In today's working environment, many employers require some knowledge of computers. In particular, many employers may require some basic knowledge in Excel. Excel is a versatile tool that can be integrated with many applications, but some beginners are often intimidated by Excel. You don't need to know every formula or detail of Excel to be able to have some experience with it. Oftentimes, many employers just need you to know the basics. 

Attendees of this course will be able to do the following: 

This session will review some basic writing strategies to make your writing clear, concise, and effective.  It will also offer suggestions for proofreading and editing your work and the work of others.

Benefits of fostering an ethical workplace go beyond simply doing the right thing (although that is important). This course explores how workplace ethics should be developed, how to create the standards and policies that support them, how employees can be trained and managed to follow and support these standards, and how to deal with problems where ethics are concerned.

After completing this course, you should be able to:

Creative thinking, effective problem solving, increased productivity, job satisfaction, and more: the benefits of collaboration are significant, both for individuals and organizations. That is, when things run smoothly. But there is much more to collaboration than working side-by-side with people. There is an effective way to collaborate - and an ineffective way to collaborate. Believe it or not, sometimes it is the wrong choice altogether. That is because successful collaboration requires a combination of the right situation, well-honed skills, and an open mindset.

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