Basic

In general, there are four basic purposes of communication: To inform, to persuade, to ask a question, or to learn. It’s as important to know what you don’t want as it is to know what you do want.

In this course, you will learn the importance of assertive speaking - asking directly for what you need from others without being aggressive. You will discover techniques for holding others accountable while also creating and practicing the art of equitable compromise.

Successful completion of this course will increase your knowledge and ability to:

Critical thinking is a skill that most would agree is important in the workplace. But what is it, exactly? Critical thinking is reasonable, reflective thinking that is focused on deciding what to believe and what to do. It requires collecting information and then thoughtfully evaluating it in order to guide decision making.

Critical thinking helps you to make better decisions by engaging in logical reasoning, avoiding mistakes due to bias or inaccurate assumptions, and systematically working through options to identify the most relevant and reasonable solution.

Innovation doesn’t have to be complex or difficult, and it’s not just for technical problems. Innovation can happen everywhere in an organization. This course will take your team's ideas into action.

After you’ve completed this course, you’ll be able to:   

In most organizations, a strategic plan is created at the highest level, and it becomes your job to implement it. A company without a strategic plan is like a boat without a rudder. It may be afloat, but it isn’t headed in the best direction to ensure its long-term success. Strategic planning is moving an organization forward toward a shared vision through agreed-upon goals and objectives. Some people take a more theoretical approach and emphasize creating the vision, while others take a more task-based approach and focus on setting deadlines and achieving action items.   

As a manager, if you can create the appropriate climate that fosters positive feelings and eliminates obstacles, then employees will be intrinsically motivated. The three elements of this type of climate are community, influence, and openness. Therefore, this program is about providing the skills and techniques you will need to help groups develop a sense of community, to acquire influence over their work-related actions, and to enjoy the openness of shared information and feelings.

After successful completion of this course, you should be able to:

How do you know if your department is doing well? What about your organization? More importantly, how can you contribute to the financial success of your department and your organization? The answer is by gathering, interpreting, and evaluating the financial data of your organization. 

In today’s economy, organizations are doing more with less. They’re demanding more productivity from every employee and looking for every possible measure to improve the bottom line. And they’re expecting their employees to monitor and drive this process themselves.

In today's working environment, many employers require some knowledge of computers. In particular, many employers may require some basic knowledge in Excel. Excel is a versatile tool that can be integrated with many applications, but some beginners are often intimidated by Excel. You don't need to know every formula or detail of Excel to be able to have some experience with it. Oftentimes, many employers just need you to know the basics. 

Attendees of this course will be able to do the following: 

Did you know that more than 10,000 people are turning 65 each day? By 2030, more than 70 million people will be 65 years of age or older. Unfortunately, a vulnerable population such as this attracts criminals. There are currently more than five million elder abuse victims in the United States, affecting one in ten adults over the age of 60. 

Child custody is one area of law that will likely touch every legal practitioner’s work life regardless of your actual practice area. Inevitably, as soon as someone knows you work in law, you will be asked to give some guidance about a child custody case whether it is from a friend, a neighbor, a co-worker or a client.